Michael,

I would like to thank you & your company for the delivery of my watch yesterday, it really is a beautiful watch.

I have bought 3 Breitling’s from you now & have found your service second to none & for this reason your company will be recommended every time.

May I also thank you personally Michael for your extra accommodation.

Thank you again for your service & professionalism.

Very best regards
Lee

Dear Mr Cotler,

I purchased a watch (a lovely Raymond Weil W1 automatic) from your company as a present for my father’s birthday and have been so impressed with the service I have received that I thought you should know.

First of all the watch itself is even better than it looked on your website and was very much a bargain at the price I paid.

I ordered the watch late on Tuesday night and like most internet purchases I thought that would be the end of it until I received the watch in the post.

However I was suprised to get a telephone call the next day thanking me for my order and also checking all of my details. This I thought was very good as it ensured that my order was correct and also let me know personally that my watch was about to be posted to me and when it should arrive. I was even asked if the following day was okay for delivery as it could be posted on a different day if that was more suitable.

Anyway as promised my wife received the package today whilst I was work.

When I got home I was looking the watch over and noticed that the instruction booklet supplied was incorrect (it was for a quartz watch instead of an automatic).

This actually didn’t bother me as you even supply your own instructions in the box as well but literally ten minutes after I noticed this I received another telephone call from your company to apologise as by accident the wrong booklet had been supplied with my watch and this had just been noticed by your dispatch. The girl then told me that the correct booklet was going to be posted out to me in time for the weekend. This particularly impressed me as most companies would wait for the customer to complain rather than telephoning to point out their mistake, apologising and then fixing the mistake without even being asked.

As my shopping experience has been so good I thought you should know what an excellent service your staff are providing.

I’ll certainly be recommending your company to all of my friends and family as well as on a few internet chatrooms I frequent for both your prices and more importantly the service your company provides which is exceptional for an internet purchase. I’ll also make sure and review my shopping experience on your website.

Please thank your staff from me for the excellent service they have given me and I look forward to giving you my custom again at some point in the future.

Yours sincerely,

Stephen Farrell

Michael,

I just wanted to thank you for the excellent service you have provided. I bought my second watch yesterday from your website (the first was for me in November 07, this one was a gift) and both times I was contacted by your team within an hour of placing the order, just to confirm watch details and delivery details. Both watches were delivered the morning following the day I ordered the watch and everything was exactly how it should be.

I had a terrible experience last year with one of your competitors and it has been so refreshing dealing with professionals who deliver exactly what is promised on your website. I look forward to further, happy experiences with AATime as I expand my watch collection in the future.

Best regards
Sandra Kendall

Just received delivery today. Very happy with all aspects of service, thank you very much.

Regards,

Jamie Reeman

Dear Michael

Item no: 5590STS97650 Raymond Weil Tango Round Diamond

Just a short note to say how refreshing it is to deal with the top man at the company!

I ordered the Raymond Weil Tango Round Diamond watch yesterday morning after speaking with Louise (as there was a query with the diameter of the watch - however this was quickly cleared up) and received it this morning.

I am highly delighted with both the watch - fantastic quality and just as described - well packaged, fas delivery and great customer service. Running an internet business myself I appreciate that excellent customer service is paramount as well as having a quality product at great prices.

The only very minor observation I would have is that the date on the watch said the 3rd and not the 4th - presumably due to the recent clock change.

Many thanks again for the excellent product and service you offer. I will be back again, no doubt.

You may also be interested to note that I first saw the watch on Amazon, however I found you on the web and bought from you direct (hence saving you the 15% that Amazon take from you!). Amazon have recently contacted me regarding selling my own products on their site (children's shoes) - would you have any advice regarding selling via Amazon?

Kind regards

Laura

Michael,

I bought my Navitimer via yourselves last May & it is absolutely beautiful.

I have just received delivery of a Starliner that I have bought for my wife & is equally beautiful.

Can I thank you & the team for supplying the two watches & I’m extremely happy to recommend your company to all who are getting a watch...

With you around I sincerely can’t understand why people would buy in the high street!!!!

See you in January 2008, when I’m treating myself to a Breitling Bentley Motors!... maybe a cheeky discount due to long standing regular customer????!!!!!!!!!

Have a good Christmas

Dear Michael, Thank you very much for the swift delivery of my christmas present from my husband and kids. I am looking forward to wearing it on christmas day.

My husband gave me a budget of £500 for a watch and if I had just bought it from the shops I wouldn’t have been able to afford this one which I loved, but I was over the moon when I seen the price on Amazon.

Many many thanks.

Deborah

Dear Michael, I have just received the above watch from yourselves and would like to thank your team, especially Louise who handled my order superbly. The watch is beautiful and I am sure my wife will be delighted with it on Christmas day.

Thanks once again.

Chris

I write to express my thanks to you personally for the excellent service I have received regarding the repair to the Breitling I’d bought for my son.

In everyday life it seems there are national company’s, restaurants, councils, etc., trying cheat consumers and it restores my faith to find a company like AATime.

My son returned from abroad today and is delighted with his watch. Recommending AATime to my friends will be a pleasure

John, 28th November 2007

I have received my watch today as advised. I am extremely pleased with the watch so far, it looks fantastic. Many thanks for the great service and excellent communication and help from Louise.

Debra, 20th November, 2007

I have to admit that I can’t recall ever writing to a supplier in this vain before but I felt an overwhelming need to write and thank you and your staff for such a pleasurable experience having just purchased a Raymond Weil watch for my wife's 40th birthday.

Needless to say, I was relatively nervous about purchasing such a costly item outside of an "Authorized Dealer" but my concerns were soon quelled from the first telephone call I received at 08:40 a.m. to conform the order the day after ordering the watch on your internet site at 21:00 the previous evening.

I had some issues with my card payment authorisation, as the card I was using had become dormant, but this was handled quickly and professionally. The communication was responsive and reassuring and the goods arrived as promised with all Raymond Weil packing, original documentation and the day after order as promised (09:05 a.m.)!

I have to say that I very rarely come across a company that "delivers on its promise" but yours certainly lives up to this commitment. My wife is "over the moon" and I am extremely thankful for such a seamless and, dare I say it, enjoyable transaction with AATime.com.

Your impeccable service is a ‘breathe of fresh air’ and is sincerely appreciated. Keep up the good work and please covey my thanks to the staff that dealt with my order who I believe were (Louise and Shirley). I may have got their names wrong but would really appreciate it if you could take the time to identify the individuals involved in both my original order and follow-up from the card authorisation issue.
Thank you.

David Mitchell.
2nd November, 2007

I just wanted to send you this e-mail to say how delighted I was when I received my TAG Heuer watch. People are quick to complain when they get poor service and rightly so but they never seem to say anything when the service is good.

I have just got a cheque from the merger of my building society and I decided to treat myself to a watch that I have always wanted. The problem was that there were two models that I liked and I was also a bit worried about spending this sort of money over the internet but I need not have worried. The watch arrived and it was absolutely superb. In fact I was so pleased that I decided to get the other one that I really liked as well and it arrived today.

There is one more that I would love and when I can afford it I will definitely be buying from you again.

Thanks for two fantastic watches

Steve
1st November, 2007

I am more than thrilled at receiving your watch this morning, I can assure you it has come to a good home.

My thanks goes to your staff Shirley and Louise for their co-operation in making my day, even with the Postal Strike on it arrived at 0830Hrs.

Thanks again and I will let all my friends know of your expertise.

9th October, 2007

Just a short message to thank you and your team for the 1st class service, product, and customer service I received when purchasing a wedding present for my (now) wife Lucy.

Its quite rare these days for companies to stand out in terms of customer service, so I wanted to take the time to recognise the very professional and personable service provided by your staff.

I'll definitely recommend you to friends and colleagues.

Mark
1st October, 2007

I placed an order for a Gucci watch just after 2pm yesterday and it was sitting on my desk when I arrived in the office at 9.30am today. I would like to say thank you very much to your helpful staff, and for the extremely efficient service we received. I won't hesitate to recommend AATime.

Kellie
27th September, 2007

Have received my watch. 1st class service. My watch is great. I would definately recommend you!! Just wanted to say that I received my watch this morning after only placing the order at 4pm yesterday, so fantastic delivery. Big thanks for rushing it through. The watch is fab very pleased with it, and will definitely recommend the site to others.

Just wanted to say that I received my watch this morning after only placing the order at 4pm yesterday, so fantastic delivery. Big thanks for rushing it through. The watch is fab very pleased with it, and will definitely recommend the site to others.

Liz

I would like to thank all of you for a 1st class service and REAL customer service . My watch arrived as per your estimated date.

Thankyou again and I would not hesitate to recommend AA time as I found that the service is real five star and totaly profesional

Mike

Excellent service, thankyou! My watch arrived on time as promised and the additional security checks were reassuring. I will recommend AA time to others

Thank you very much for your excellent service. Superb watch at an even better price. No doubts about buying from you again.

Gavin

I just wanted to send you a quick email to thank you for my order. I have been highly impressed with the speed of your service, not to mention the price of my watch, which was at least £30 cheaper than anywhere else.

Thanks once again

David

Hi,

I just received my Gucci Watch within 24 hours of ordering and I just wanted to thank you for your efficient and well organised service.

Many thanks again

Lucy

Sir/Madam,

I would like to thank you for the Dunhill watch I purchased recently. It arrived on time next day and is superb.

Customer service were vey helpful and if anyone asks for a reccomendation on where to buy a watch I will happily provide them with your name.

Once again well done!

Mark

I just wanted to say that my watch arrived this morning and I'm over the moon with it.

I recently set up my own company and this is the first expensive watch I've bought with the small amount of money I've made so far - i was a little anxious of buying it over the Internet as i thought the price was too good to be true - however its fantastic.

I will be recommending you to all of my friends.

Thank you once again

Hi,

Just a quick thankyou to Charlotte who gave first class customer service when I purchased a watch from you.

Regards,

Charlotte

Just to say thanks very much for the delivery of the IWC watch which was a present for my sons 21st birthday, he was extremely pleased with it and hopefully it will last for many years!!